FREE RETURNS • 7-DAY EASY RETURNS • EASY EXCHANGES • COMPLIMENTARY SHIPPING ON RETURNS
Women's Collection Coming Soon
Men's Sweatshirts
Frequently Asked Questions
What is the return policy?
What is your return policy?
We want you to be completely satisfied with your purchase. We accept returns within 7 days of delivery. Here are the conditions:
- Items must be unused and unwashed
- In original condition with all tags attached
- In original packaging
- Shipping charges are non-refundable unless the item is damaged or incorrect
Important: Please contact our support team before sending the product back. Once we receive and inspect your item, refunds are processed accordingly.
Contact Us:
- Email: helpdeskexfashion@gmail.com
- Phone: +918010182711
Are any purchases final sale?
Which items cannot be returned (Final Sale)?
The following items are marked as Final Sale and cannot be returned or exchanged:
- Intimate wear & undergarments - For hygiene and safety reasons
- Swimwear & beachwear - For hygiene reasons
- Customized or personalized items - Once customization is complete
- Items on clearance or marked as 'Final Sale' - Clearly indicated at checkout
- Damaged items due to customer misuse - Normal wear and tear excluded
These items are clearly marked before purchase. We appreciate your understanding as these policies help us maintain quality standards.
For any questions about return eligibility, please contact us at helpdeskexfashion@gmail.com or +918010182711.
When will I get my order?
What are your shipping timeframes and costs?
Order Processing:
- Orders are processed within 24-48 hours
Delivery Timeframe:
- Standard delivery: 4-6 business days across India
Shipping Costs:
- Free Shipping on orders above ₹699
- Applicable shipping charges for orders below ₹699
Payment Options:
- Credit/Debit Cards
- UPI & Digital Wallets
- Cash on Delivery (COD) available
Once your order ships, you'll receive a tracking number via email to monitor your delivery in real-time.
Where are your products manufactured?
Where are your products manufactured?
Our products are manufactured in India by certified facilities that adhere to international quality standards and ethical labor practices. We work with trusted manufacturers across major fashion hubs including:
- Tiruppur (Tamil Nadu) - Knitwear and casual wear
- Bangalore (Karnataka) - Premium and designer collections
- Delhi NCR - Ethnic and traditional wear
- Mumbai (Maharashtra) - Contemporary and fusion wear
We're committed to supporting local manufacturing and ensuring every piece meets our rigorous quality standards before reaching you. All our products are 100% authentic and come with quality assurance.
How much does shipping cost?
How can I track my order?
You can track your order in real-time using the tracking number sent to your registered email address immediately after your order ships. Here's how:
- Visit our 'Track Order' page on our website
- Enter your Order ID or Tracking Number
- View live updates on your package location and estimated delivery date
Need Help? Contact our customer support team:
- Email: helpdeskexfashion@gmail.com
- Phone: +918010182711
We're here to help with any questions about your order!
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